Hookd Networks Pty Ltd Customer Promise
At Hookd, we are dedicated to providing the best possible experience for our users. This Customer Promise outlines the commitments we make to ensure your satisfaction, safety, and success on our platform.
Commitment to User Matches
We will make every effort to facilitate meaningful matches for our users. While you may encounter profiles that do not result in matches, we strive to seed potential matches frequently. Our goal is to create an engaging experience that maximizes your opportunities for connections.
Ethical Algorithm Usage
We are committed to ethical algorithm usage. Hookd will not employ gambling-like algorithms designed solely to increase user engagement without providing tangible benefits. Our focus is on fostering genuine interactions and user satisfaction.
User Safety and Security
Your safety is our top priority. We actively seek to collaborate with local police and government agencies to enhance user protection. Hookd will pursue relationships with relevant councils, government bodies, and adhere to codes and acts aimed at ensuring user safety.
Transparency and Communication
We believe in maintaining open and transparent communication with our users. If you have concerns or feedback, our support team is here to assist you. We promise to address your issues promptly and effectively.
Continuous Improvement
We are dedicated to continuously improving our services. Your feedback is invaluable, and we will use it to enhance our platform, ensuring that Hookd remains a safe and enjoyable space for all users.
