At Hookd Networks Pty Ltd, we respect your privacy and are committed to protecting your personal information. This privacy policy ("Policy") explains how we collect, use, and share information about you when you use our mobile applications, websites, and other online products and services (collectively, the "Services").
We may collect information about you when you use the Services, including:
Personal information: This includes information that can be used to identify you, such as your name, email address, phone number, date of birth, gender, sexual orientation, photos, and location data.
Profile information: Information you provide in your dating profile, including preferences, interests, lifestyle choices, and any other details you choose to share.
Communication data: Messages, matches, and interactions with other users through our platform.
Device information: This includes information about the device you use to access the Services, such as device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage information: Details about how you use our Services, including log data, activity patterns, feature usage, and interaction history.
Information from third parties: Data received from social media platforms, identity verification services, payment processors, and advertising partners.
We use your information for the following purposes:
Core Service Functionality: To operate and improve our dating platform, including profile matching, messaging, and user experience personalization.
Safety and Security: To verify user identity, prevent fraud, and maintain the safety of our community through monitoring and moderation.
Communications: To send service updates, safety tips, match notifications, and other essential information about your account.
Research and Development: To analyze user behavior, conduct market research, and improve our services through aggregated data analysis.
Marketing and Advertising: To deliver personalized advertisements, promotional offers, and marketing communications based on your preferences and usage patterns.
We share your information in the following ways:
With Other Users: Your profile information and communications are shared with matches and other users as part of our core service.
Service Providers: We work with trusted partners who help operate our service, including hosting providers, payment processors, analytics services, and customer support tools.
Business Partners: We may share aggregated, de-identified data with business partners for research, analytics, and business development purposes.
Legal Requirements: We may share information to comply with legal obligations, enforce our policies, respond to legal requests, or protect user safety.
We implement industry-standard security measures to protect your information:
Encryption: All data transmission is encrypted using SSL/TLS protocols.
Access Controls: We maintain strict access controls and authentication procedures for our systems and data.
Regular Audits: We conduct security assessments and vulnerability testing to maintain data protection standards.
You have the right to request deletion of your personal information from our systems. This includes:
Profile information and photos
Message history and matches
Location data history
Usage analytics and preferences
To delete your data:
Visit our Account Deletion Request page
Input your information and our privacy team will verify identity and request scope and delete total or partial information on request
Deletion process takes 30 days to complete
Some information may be retained for legal compliance
Messages to other users remain in their chat history
Our Services are strictly for users 18 years and older. We do not knowingly collect information from anyone under 18. If we discover we have received information from a child under 18, we will delete it immediately. Users must verify their age during registration.
We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:
Email notifications to your registered address
In-app notifications
Website announcements
Continued use of our Services after such notices constitutes acceptance of the updated Policy.
For privacy-related inquiries:
Email: privacy@hookd.app
Data Protection Officer: privacy@hookd.app
Response Time: We aim to respond within 48 hours
